Cathryn (formerly catslash) (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
remindmeofthe) wrote2005-04-08 06:46 pm
remindmeofthe) wrote2005-04-08 06:46 pm
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An entry I posted at ![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-community.gif)
customers_suck:
I work at a convenience store. I wish I didn't.
Today, a guy comes up with a gallon of water and hands me a debit card. The name on the card was Mary. I tend to wink at these things, if it's a debit transaction (ie, you have to know the PIN instead of just scribbling a random signature), because there are a thousand different reasons why you'd be using someone else's card. I figure if you know the PIN, chances are it's because you're supposed to. I know I should be more of a hardass about this, but I'm also practically the only cashier in the state of Maine who bothers to look at the card in the first place (which I have learned since writing "SEE ID" next to my signature on my new card and finding that no one ever, ever asks), so let's call it a draw, shall we?
Except, whoops, "Mary" here doesn't know the PIN. So I tell him, "Sir, I need Mary to come in and do this, please, since you got the PIN wrong."
He argues a bit ("She's right outside! In the car!" I don't care, I can't see her, go get her), then leaves. I, blithely assuming that he's gone to fetch Mary and everything will be fine, take care of a customer or two before he gets back.
He is alone, and claims he has the right PIN now.
This is not what I asked him to do, and now I think the situation kind of stinks. Now I really want to see Mary, and more importantly, Mary's ID. I tell him this.
Apparently, my looking out for Mary's financial well-being is tremendously insulting, and he no longer wants to give our store the buck-four. He asks for the card back.
HAHAHAHA no. "I can only give the card to the cardholder, sir."
Bitch moan whine, eighteen reiterations of the fact that she's outside. I continue to care, except for the "continue" and "care" parts. Then, finally, he gets Mary. I'm not too surprised that she actually exists, just annoyed that getting her into the store like I asked in the first place was such a damn effort.
Mary is quite pleasant and has no problem with showing me her ID. She wants to buy the water, and has no idea what crawled up her companion's butt and died - she points out to him that I was just looking out for her. Unfortunately, the guy has claimed the card and takes off with it. She makes a baffled face at me, I roll my eyes in commiseration at her, and she leaves. I can only imagine the stupid conversation that followed. Poor Mary.
What the hell? The guy never yelled or got especially rude, but why was it such an issue that I wanted to confirm Mary's identity and consent before I put the transaction through? The only thing I can imagine that might make it a problem would be if it was difficult for Mary to get in and out of the car, but she came in on her own two feet, and there wasn't a big time gap between when he finally went to get her and when they came into the store.
At least he didn't pull out "I'll never shop here again." Then I would have laughed openly at him, and then there might have been trouble.
customers_suck:I work at a convenience store. I wish I didn't.
Today, a guy comes up with a gallon of water and hands me a debit card. The name on the card was Mary. I tend to wink at these things, if it's a debit transaction (ie, you have to know the PIN instead of just scribbling a random signature), because there are a thousand different reasons why you'd be using someone else's card. I figure if you know the PIN, chances are it's because you're supposed to. I know I should be more of a hardass about this, but I'm also practically the only cashier in the state of Maine who bothers to look at the card in the first place (which I have learned since writing "SEE ID" next to my signature on my new card and finding that no one ever, ever asks), so let's call it a draw, shall we?
Except, whoops, "Mary" here doesn't know the PIN. So I tell him, "Sir, I need Mary to come in and do this, please, since you got the PIN wrong."
He argues a bit ("She's right outside! In the car!" I don't care, I can't see her, go get her), then leaves. I, blithely assuming that he's gone to fetch Mary and everything will be fine, take care of a customer or two before he gets back.
He is alone, and claims he has the right PIN now.
This is not what I asked him to do, and now I think the situation kind of stinks. Now I really want to see Mary, and more importantly, Mary's ID. I tell him this.
Apparently, my looking out for Mary's financial well-being is tremendously insulting, and he no longer wants to give our store the buck-four. He asks for the card back.
HAHAHAHA no. "I can only give the card to the cardholder, sir."
Bitch moan whine, eighteen reiterations of the fact that she's outside. I continue to care, except for the "continue" and "care" parts. Then, finally, he gets Mary. I'm not too surprised that she actually exists, just annoyed that getting her into the store like I asked in the first place was such a damn effort.
Mary is quite pleasant and has no problem with showing me her ID. She wants to buy the water, and has no idea what crawled up her companion's butt and died - she points out to him that I was just looking out for her. Unfortunately, the guy has claimed the card and takes off with it. She makes a baffled face at me, I roll my eyes in commiseration at her, and she leaves. I can only imagine the stupid conversation that followed. Poor Mary.
What the hell? The guy never yelled or got especially rude, but why was it such an issue that I wanted to confirm Mary's identity and consent before I put the transaction through? The only thing I can imagine that might make it a problem would be if it was difficult for Mary to get in and out of the car, but she came in on her own two feet, and there wasn't a big time gap between when he finally went to get her and when they came into the store.
At least he didn't pull out "I'll never shop here again." Then I would have laughed openly at him, and then there might have been trouble.
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